Location
United States
Industry
Pet Grooming Services
Size
11-50 Employees
About the Client
The client, a franchise in the animal healthcare industry, began its journey in 2005 with a mobile dog grooming service and expanded to grooming salons. They are dedicated to improving the well-being of dogs through routine hygiene, offering care that goes beyond traditional grooming.
The Challenge: Fragmented Cancellation Request Process

Inefficient Data Handling
The manual process required re-entry of cancellation request
data into multiple systems, leading to inefficiency and errors.

Lack of Integration
Existing tools, including Zoho Forms and Desk, were not
integrated, creating data silos and compliance risks.

Delays in Ticket Assignment

Scalability Issues
As the business grew, the system couldn’t scale to handle
increasing volumes of cancellation requests efficiently.
Evaluating the Problem
The Solution: Integrated Automation Across Zoho Tools
Our Certifications

Zoho Survey

Zoho Expense

Zoho Billing

Zoho Sign

Zoho Social

Zoho Marketing

Zoho Projects

Zoho Books

Zoho Inventory

Zoho CRM

Zoho Campaign

Zoho Sprints

Zoho Bigin

Zoho Vault

Zoho People

Zoho Recruit

Zoho Analytics

Zoho Desk

Zoho Mail

Zoho Assist
Implementation Process
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