Understanding BPA Categories
Discover the essential categories of BPAs.
BMI KNOWLEDGE HUB
We believe that the best way to demonstrate expertise is to share it. At BMI, our focus is on closing the gap between Planning and Implementation. We’ve built this hub to give you the same insights and technical strategies we use with our clients.
STRATEGY IS NOTHING WITHOUT ACTION.
"That's what it is all about," says Michael Bickert, President of BMI. "Implementation is the only vehicle that drives your business forward."
Technology Built on Business Principles
The best way to learn these axioms is through Michael's vlogs on YouTube, wherein he covers everything from Accounting, Administration, Marketing, and HR, to why Zoho is the best tool, how to add value in a charity, and more than 200 other topics.
Our Video Library
Join Michael J. Bickert as he explores concepts for improving management skills.
Empower Your Business with Expert Insights
Explore our comprehensive library of articles, case studies, and tutorials designed to help you stay ahead in today's competitive business landscape.
Explore Our Case StudiesInnovate
Discover
Empower
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Implementing Muda
Learn how to identify and eliminate waste.
Natural Business Communications
Enhance collaboration and productivity.
Mastering Time Management
Boost productivity and achieve success.
Evaluating the Alternatives
Make informed, strategic business decisions.
RACI Framework Strategy
Clearly define roles and responsibilities.
Our Promise
RED
Leverage specialized expertise tailored to your unique needs.
MED
A strategic approach that ensures the right amount of resources.
PALS
Methodical approach organizing tasks by priority and sequence.
BMI's PowerPlan
Battery Drainage Categories
Workload Categories
Empowering Business Growth: Insights & Resources
Unlock practical strategies and expert insights with videos, checklists, and infographics tailored to elevate your business.
Essential Video Resources
Leave Management
Onboarding
Core Values
Great Decisions
First Principles
Negotiating
Guiding Your Customers
This sales funnel illustrates the essential stages in the customer journey-from creating awareness to securing sales.
Pricing Sweet Spot
Illustrates the balance between affordability and desirability, highlighting the optimal "Target Pricing" zone.
Synergy of Roles
Highlights the distinct yet interconnected contributions of entrepreneurs, managers, and investors.
Marketing, Sales, Branding and Tactics
Customer Communication Playbook
Word Tracks for Common Scenarios. Access expert guidance, powerful tools, and the latest updates for optimized business performance.
Read Our Case Studies1. Introduction
"Hi [Client Name], welcome to [Company Name]! We're thrilled to have you with us and are here to ensure a smooth onboarding process. I'd like to walk you through our services and answer any questions you may have."
2. Explaining Services
"Our goal is to help you achieve [client-specific goal]. To start, I'll give you an overview of the features we offer and how they can benefit your team. Do you have any particular areas of interest or questions so far?"
3. Setting Expectations
"To ensure we're aligned, here's a quick overview of the next steps. We'll be [describe steps briefly, e.g., setting up your account, scheduling training sessions]. This process typically takes about [time estimate]. Does that work for your schedule?"
1. Acknowledgment
"Thank you for reaching out, [Client Name]. I understand you're requesting a refund, and I'm here to help clarify the process."
2. Explaining the Refund Policy
"Our policy states that [refund policy details]. Based on this, I'd be happy to assist you with the next steps."
3. Providing Alternative Solutions
"Before we proceed, I'd like to see if there's any way we can address your concerns to avoid a refund. For example, we could offer [an alternative solution or compensation]. Would this be something you're interested in exploring?"
1. Listening to the Client
"Thank you for sharing your feedback, [Client Name]. I completely understand your concerns, and I'm here to make sure we find a solution that meets your expectations."
2. Validating the Concern
"It sounds like [summarize the client's issue briefly]. This is certainly something we take seriously, and I'd like to work with you to resolve it."
3. Proposing a Solution
"As a next step, we can [explain the proposed solution]. Would that help meet your needs, or is there anything else you'd like us to consider?"
1. Handling Price Concerns
"I understand that pricing is an important factor for you, [Client Name]. Let me explain a bit more about the value of our services. Our solution provides [key benefits, e.g., cost savings, increased efficiency], which often leads to long-term savings for our clients."
2. Comparing with Competitors
"While other providers may offer a lower upfront cost, our focus is on [unique value, e.g., providing tailored support, offering robust integrations]. This helps our clients see more value over time. Does this address your concerns?"
3. Providing Case Studies or Examples
"Let me share a quick example of how another client in a similar situation found value in our service. They experienced [specific benefits or outcomes], which helped them achieve [client-specific goal]. Would this align with what you're looking for?"
Simplify Customer Support with Guided Conversations
Zoho's Guided Conversations feature streamlines customer support by offering automated, step-by-step workflows. Customers can easily resolve issues through a series of prompts, improving efficiency and reducing the need for direct intervention. Discover how Guided Conversations can optimize your support system and deliver a better customer experience.