1. Who We Are

Since 2004, BMI has helped businesses reduce overhead costs and grow revenue by leveraging technology and management expertise. We specialize in Zoho solutions and business management services tailored to our clients’ unique needs.

Website: https://www.bickertmanagement.com
Email: info@bickertmanagement.com

2. What Personal Data We Collect

We collect the following personal data through our website:

• Full name

• Email address

• Phone number

• Browsing data (via cookies and analytics tools)

3. How We Collect Data

We collect personal data when you:

• Fill out a contact or inquiry form

• Sign up for newsletters or updates

• Interact with our website (via cookies and analytics tools)

• Use third-party scheduling tools

We may also collect data through tools such as:

• Google Analytics (for website usage analytics)

• Email marketing platforms (to manage subscriptions and send communications)

• CRM systems (to manage customer relationships)

• Scheduling applications (to book consultations)

4. Why We Collect Your Data

We process your data for the following purposes:

• To respond to your inquiries or service requests

• To provide and improve our services

• To send newsletters or promotional materials (with consent)

• For internal analysis and website optimization

• To manage appointments and communications

5. Legal Basis for Processing

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and gather analytics. Upon visiting our site, you will be prompted to consent to the use of cookies via a cookie banner.

You may adjust your browser settings to refuse cookies or delete them.

7. Who We Share Your Data With

We may share your personal data with trusted third-party service providers, including:

• CRM software providers

• Email marketing platforms

• Website and analytics services (e.g., Google Analytics)

• Scheduling tools

These third parties are required by contract to protect your data and only process it based on our instructions. 

Note: We do not claim that providers such as Google do not use collected data for their own purposes unless explicitly stated in a contractual agreement. We encourage reviewing the privacy policies of such third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption

• Firewalls

• Access control mechanisms

• Data minimization practices

9. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or to comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

10. International Data Transfers

Your data is processed and stored in Canada. While we use service providers located in other jurisdictions, we ensure adequate protection measures are in place when data crosses borders, in accordance with Canadian regulations.

11. Your Rights

To exercise any of these rights, please contact us at:
📧 info@bickertmanagement.com

12. Updates to This Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or display a notice on our website. Please review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
📧 info@bickertmanagement.com