Optimize Customer Feedback with Custom NPS Surveys

Tailored NPS Surveys for Smarter Decision-Making

Net Promoter Score (NPS) surveys are essential for understanding customer sentiment and improving service quality. Our Zoho-powered solution goes beyond basic feedback collection by providing real-time responses to detractors, enabling teams to take immediate corrective action. With detailed reporting by department and user, you can track performance with precision and make data-driven decisions that impact your business.

See How It Works

Powerful Features to Elevate Your NPS Strategy

Custom NPS Surveys

Create tailored NPS surveys that are relevant

to your specific departments and user needs

Immediate Detractor Response

Automatically trigger follow-ups for detractors to

resolve issues and improve customer relationships

Department and User-Based Reporting

Segment survey results by department and

user to identify trends and performance gaps

Real-Time Feedback Analysis

Analyze survey responses in real-time

to make data-driven decisions

Easy Integration with Zoho CRM

Seamlessly integrate NPS surveys with Zoho CRM

to keep track of customer interactions and feedback

Flexible Survey Creation

Design, distribute, and customize surveys with

an easy-to-use interface to suit different use cases

Why Choose Our NPS Survey Solution?

Instant Detractor Response

Boost customer satisfaction by addressing detractor feedback immediately

Detailed Reporting

Get insights with department-specific and user-based reporting

Real-Time Feedback

Improve decision-making with real-time feedback analysis

Seamless Integration

Easily integrate NPS data with Zoho CRM for a unified experience

Team Empowerment

Empower teams to track performance and customer sentiment effortlessly

Customizable Surveys

Tailor surveys to fit your unique business needs

Ready to Revolutionize Your Customer Feedback?

Start driving customer loyalty with our tailored NPS survey solution.

Get Started Today

See What Our Clients Say

Ajid B.

We have been working with Bickert Management to convert our operating systems to Zoho. They took time to understand our requirements so the setup would be done correctly to improve our operations and increase efficiency. Their approach is phenomenal as we enjoyed working with the team.

Sham

I posted a job on upwork, looking for a developer that could send data from Zoho CRM to an online training platform using their API. From the beginning I felt that Bickert Management had a good understanding of my request. Their developers are very nice, helpful and patient. I'm glad I went with Bickert and would absolutely use them again in the future.

Laura T.

Upwork connected me with Bickert Management to solve my CRM needs. Bickert's staff was so great to work with and so affordable. 5-Stars all the way, we are so much more productive in our CRM because of their training and custom reports. Thanks Michael and Kevin. Great Job!

Diana N.

After weeks of searching for the right person/business to help us with our project, we eventually found Bickert Management. We had an initial meeting to lay down the plan and timeline; and from beginning to end we had constant collaboration and communication on the project. We have worked with other businesses, but nobody as responsive and timely as Bickert Management. They met our timeline even after we requested last minute changes and we are already making plans for more projects to come.

Left Brain Pro

The Bickert team quickly understood our company's needs and created professional, customized templates for our emails, newsletters, and webinar auto-responder sequences. Their expertise with Zoho One and email marketing best practices was evident throughout the process.

Within a short timeframe, they delivered excellent templates that have streamlined our communications and automated our webinar responses. I highly recommend Bickert Management Inc. for any small business looking to leverage Zoho One and improve their email marketing and automation.

Angela M.

I was so glad to find Michael and his team to help me set up my business email, cloud storage and work drive. From the initial interaction to the final completion of the project they were a delight to work with. They got on an initial call with me to understand my needs and make a plan with me, then one of their experts worked with me to execute. I had some questions along the way and they were happy to answer them even after they had me set up. I never felt rushed or like I was just a number. Their team is very responsive and professional and they know their stuff! It was so nice to have their expertise to help me with what was going to be a difficult task if I had to do it on my own.

Stuart W.

The Bickert team have been amazing to work with! They're very detailed orientated, communicative and are very knowledgeable. Specific shoutout to Kevin and Eric both of whom I've enjoyed working with immensely. We'll be using their services well into the future, I'd recommend anyone looking for high quality to work with them.

Tim E.

We hired the Bickert team to assist us with implementing the Zoho Recruit module (HR software). The team did an excellent job of listening to our requirements and refining the configuration based on our testing. Communications were excellent and the team was very quick to respond to our feedback. An excellent experience and a group I definitely recommend.

Denise R.

We worked with the Bickert Management team on a relatively small but unusual and super important project. They were flexible in service of our needs, and incredibly responsive unlike other tech support consultants we've used in the past; very prompt to respond and address our questions. We're already working with and reaping the benefits of what they created for us. When I say it was a real pleasure working with Jason and Michael, I mean it!

AED Advantage Sales Ltd.

We have very much enjoyed working with the Bickert team. They listen to our concerns and do everything they can to make our goals a reality. I would recommend Bickert to other businesses looking to streamline operations and increase efficiencies. Thank you Bickert team!

D P

BMI has been essential in the progress of setting up the internal structure of our computer systems within Zoho. This is and has been an evolving situation, and they have been able to adapt and get the results that we desire. They have exceeded my expectations. They have always been courteous, quick and responsive. We could not ask for a better partnership.

Kari M.

Having Bickert available in 2021 and 2022 to provide us with Zoho Support has been invaluable! Any time we have technical questions our dedicated contact person there can help us figure things out quickly. This saves me a lot of time and headaches to know I have an expert available. He's also able to explain things in a way that I can understand and learn from. Thank you to Bickert for providing a great service!

Mike M.

BMI has been great to work with. Their team is prompt and always follows up to ensure expectations are met. They helped me to integrate Zoho with my SAAS. I'll definitely use them in the future.

Nitzan H.

Everyone we've been in contact with at BMI has been extremely forthcoming and open to our questions and wishes. Clear communication and thinking actively with us to to find a way (both financially and expectation wise) to start a healthy collaboration. The team clearly understand the in's & out's of the products they are working with and we are looking forward to a long lasting working relationship.

Preston H.

I found BMI on Upwork and the experience has been amazing! They've been able to save me so much time & money with their extensive knowledge of the ZOHO platform and automations. Thank you!!

Mike S.

Great communication and great results on the Zoho forms/desk project they worked on for us. Will be doing more work with BMI!!

Fred L.

Extremely professional organization consumed with pleasing its clients.

Ashley L.

Great team, rapid response, fantastic experience!

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Frequently Asked Questions

What is an NPS Survey?

NPS (Net Promoter Score) surveys are used to measure customer satisfaction and loyalty by asking respondents how likely they are to recommend your business to others.

How does the NPS survey help my business?

NPS surveys provide insights into customer sentiment, allowing you to address issues quickly, improve customer retention, and enhance overall satisfaction by responding directly to detractors.

Can I customize the NPS survey for my business needs?

Yes, our solution allows you to fully customize NPS surveys to align with your business goals and customer interactions.

How does reporting work in the NPS survey solution?

You can generate detailed reports filtered by department, user, or other criteria, enabling targeted performance analysis and decision-making.

Can I integrate NPS survey data with Zoho CRM?

Yes, the NPS survey data seamlessly integrates with Zoho CRM, allowing for a unified customer experience and centralized data management.

How quickly can I act on negative feedback?

With real-time feedback reporting, you can address detractor responses immediately, ensuring quick action to improve customer satisfaction.

Is there training available for using the NPS survey dashboard?

Yes, we offer comprehensive training to help your team make the most of the NPS survey dashboard and reporting features.

Get Deeper Insights with ​Tailored NPS Surveys