Mastering the Zoho Desk Help Center
Learn how to transform your Zoho Desk Help Center into a 24/7 customer support engine by using Answer Bots, Knowledge Base, and custom branding.
🕚 11:00 PM IST | 11:30 AM MDT | 12:30 PM CST | 10:30 AM PST
Why Attend?
About the Webinar
The Zoho Desk Help Center is more than just an FAQ page — it’s a powerful self-service platform designed to enhance customer experience and lighten your support team’s workload.
In this session, we’ll walk you through how to fully leverage the Help Center by managing portal users, embedding a self-service Answer Bot, and customizing the entire experience to reflect your brand. You’ll also see how the Knowledge Base, Community, and Tickets modules come together to create a seamless, 24/7 support environment.
Meet Your Hosts
Jason Bickert
Manager – Business Development
A UFT business graduate with 10 years in sales and management, Jason leads BMI’s business development. He embodies BMI’s values, driving key decisions that shape our future and deliver client value.
Zachary Dugan
Director – Customer Service
As Director of Customer Service, Zachary brings strategic leadership and hands-on Zoho expertise to the table. He helps businesses transform their customer service processes for maximum efficiency and satisfaction.
Register for the Webinar
After registration, you’ll receive a confirmation email with your access link.
Event Details Summary
Frequently Asked Questions
Q: Is the webinar free?
Yes, it's 100% free.
Q: Will I get a recording?
No, we will not be sending out individual recordings. However, the webinar recording will be uploaded to our YouTube channel for you to access anytime.
Q: Do I need a Zoho Desk account?
Not required, but having one will help you better follow the live demo.
Q: How long is the session?
The webinar will last approximately 45–60 minutes including a Q&A session.
Q: Who should attend this webinar?
Anyone managing customer support with Zoho Desk or interested in building a scalable Help Center experience.
Q: Will there be a Q&A session?
Yes! We'll have a live Q&A segment at the end where you can get your questions answered directly.
Q: What if I can’t attend live?
No worries! Register anyway — the recording will be available on our YouTube channel after the event.
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