Zoho Desk

Why Zoho Desk?

Multi-Channel Support

Manage customer interactions from email, phone,

chat, social media, and web forms in one platform.

Knowledge Base

Provide self-service options with a comprehensive knowledge base for quick customer solutions.

CRM Integration

Seamlessly integrate with Zoho CRM and other

systems for a unified view of customer interactions.

Ticket Management

Track, prioritize, and resolve issues efficiently

with a centralized ticketing system.

Customizable Dashboards

Monitor key metrics and performance with

personalized dashboards tailored to your needs.

Mobile Access

Manage tickets and respond to customers on

the go with mobile apps for iOS and Android.

Automation

Automate repetitive tasks like ticket assignment,

response templates, and workflow triggers.

Reporting and Analytics

Access detailed reports and analytics to evaluate

team performance and customer satisfaction.

Customizable Workflows

Tailor workflows to fit your support processes with custom ticket fields, automation rules, and approval workflows.

Take a closer look at Zoho Desk

GET IN TOUCH WITH OUR EXPERTS NOW

Integration Compatibilities

Zoho Ecosystem

Integrate with Zoho CRM, Projects, and Analytics for

unified data, task management & advanced reporting

Third-Party CRMs

Integrate Zoho Desk with Salesforce and HubSpot

for unified data and seamless support management

Communication Channels

Convert emails to tickets, integrate chat support, and connect with social media for seamless interactions

E-Commerce Platforms

Connect Zoho Desk with Shopify and Magento

to streamline support for online transactions

Helpdesk and Ticketing Systems

Import data from Zendesk and transition from

Freshdesk to Zoho Desk with seamless migration tools

Project Management Tools

Integrate Zoho Desk with Asana and Trello to manage

tasks and link support tickets with project boards.

Productivity and Collaboration Tools

Connect Zoho Desk with Slack and Microsoft Teams

for ticket management and team collaboration.

Payment Gateways

Integrate with Stripe and PayPal to manage and

track payment-related tickets and transactions.

Custom Integrations

Use Desk’s APIs and webhooks to build custom

integrations with proprietary systems and applications.

Our Certifications

Zoho Survey

Zoho Expense

Zoho Billing

Zoho Sign

Zoho Social

Zoho Marketing

Zoho Projects

Zoho Books

Zoho Inventory

Zoho CRM

Zoho Campaign

Zoho Sprints

Zoho Bigin

Zoho Vault

Zoho People

Zoho Recruit

Zoho Analytics

Zoho Desk

Zoho Mail

Zoho Assist

Frequently Asked Questions

What is Zoho Desk?

Zoho Desk is a cloud-based customer support and helpdesk software designed to manage and streamline customer interactions across various channels.

How does Zoho Desk integrate with other Zoho products?

Zoho Desk integrates seamlessly with Zoho CRM, Zoho Projects, and Zoho Analytics, allowing for unified customer data, task management, and advanced reporting.

Can Zoho Desk be integrated with third-party CRM systems?

Yes, Zoho Desk can integrate with third-party CRMs like Salesforce and HubSpot to synchronize customer data and align support with marketing and sales functions.

How can Zoho Desk help with communication channels?

Zoho Desk converts emails into tickets, integrates with chat platforms for real-time support, and connects with social media channels to monitor and respond to customer interactions.

Is it possible to integrate Zoho Desk with e-commerce platforms?

Yes, Zoho Desk integrates with e-commerce platforms like Shopify and Magento to manage customer inquiries and support related to online transactions.

Can Zoho Desk be used with other helpdesk systems?

Yes, Zoho Desk supports data import and migration from helpdesk systems like Zendesk and Freshdesk for easy transition and consolidation.

What project management tools can Zoho Desk integrate with?

Zoho Desk integrates with project management tools like Asana and Trello to link support tickets with project tasks and boards.

How does Zoho Desk integrate with productivity and collaboration tools?

Zoho Desk connects with Slack and Microsoft Teams to enhance ticket management and facilitate internal collaboration.

Can Zoho Desk handle payment-related support?

Yes, Zoho Desk integrates with payment gateways like Stripe and PayPal to manage and track payment-related support tickets and transactions.

What options are available for custom integrations with Zoho Desk?

Zoho Desk offers APIs and webhooks for creating custom integrations with proprietary systems and applications.

Success Stories

Ajid B.

We have been working with Bickert Management to convert our operating systems to Zoho. They took time to understand our requirements so the setup would be done correctly to improve our operations and increase efficiency. Their approach is phenomenal as we enjoyed working with the team.

Sham

I posted a job on upwork, looking for a developer that could send data from Zoho CRM to an online training platform using their API. From the beginning I felt that Bickert Management had a good understanding of my request. Their developers are very nice, helpful and patient. I'm glad I went with Bickert and would absolutely use them again in the future.

Laura T.

Upwork connected me with Bickert Management to solve my CRM needs. Bickert's staff was so great to work with and so affordable. 5-Stars all the way, we are so much more productive in our CRM because of their training and custom reports. Thanks Michael and Kevin. Great Job!

Diana N.

After weeks of searching for the right person/business to help us with our project, we eventually found Bickert Management. We had an initial meeting to lay down the plan and timeline; and from beginning to end we had constant collaboration and communication on the project. We have worked with other businesses, but nobody as responsive and timely as Bickert Management. They met our timeline even after we requested last minute changes and we are already making plans for more projects to come.

Left Brain Pro

The Bickert team quickly understood our company's needs and created professional, customized templates for our emails, newsletters, and webinar auto-responder sequences. Their expertise with Zoho One and email marketing best practices was evident throughout the process.

Within a short timeframe, they delivered excellent templates that have streamlined our communications and automated our webinar responses. I highly recommend Bickert Management Inc. for any small business looking to leverage Zoho One and improve their email marketing and automation.